Return Policy

Last Updated: 2024

This Return Policy outlines the terms and conditions for returns, cancellations, and refunds for services provided by Vraxylonxunei ("we," "our," or "us"). Please read this policy carefully before booking our boutique event styling services.

Service Cancellation Policy

Due to the custom and time-intensive nature of our event styling services, we have specific cancellation policies:

• Cancellation 30+ Days Before Event: Full refund minus a 10% administrative fee.
• Cancellation 15-29 Days Before Event: 50% refund of total service fee.
• Cancellation 8-14 Days Before Event: 25% refund of total service fee.
• Cancellation Less Than 7 Days Before Event: No refund available, as materials and resources have been committed.

Refund Processing

All refunds will be processed using the same payment method used for the original transaction. Refunds may take 5-10 business days to appear in your account after processing.

Non-Refundable Items

The following items and services are non-refundable:

• Consultation fees (if booked separately)
• Custom design work that has been completed
• Items that have been custom-ordered or personalized
• Deposits made to secure vendors or materials
• Any services that have already been rendered

Modification Requests

We understand that plans may change. If you need to modify your event date or services, please contact us as soon as possible. Modifications are subject to availability and may incur additional fees depending on the nature of the changes.

Force Majeure

In the event of circumstances beyond our control, including but not limited to natural disasters, pandemics, government restrictions, or other force majeure events, we will work with you to reschedule services or provide appropriate accommodations. Refunds will be considered on a case-by-case basis.

Damaged or Defective Items

If any items provided as part of our styling services arrive damaged or defective, please notify us within 24 hours of delivery. We will arrange for replacement items or appropriate compensation.

Client Responsibilities

Clients are responsible for:

• Providing accurate event information and requirements
• Making timely decisions regarding design elements
• Ensuring access to the event venue for setup
• Protecting styled items during the event

Partial Refunds

In certain circumstances, we may offer partial refunds for services that have been partially completed. Partial refunds will be calculated based on:

• The percentage of services already rendered
• Costs already incurred for materials, vendors, or other expenses
• The remaining balance of work to be completed
• Any applicable administrative fees

All partial refund requests will be evaluated on a case-by-case basis, and we will work with you to find a fair resolution.

Rescheduling Policy

If you need to reschedule your event, we will make every effort to accommodate your new date, subject to our availability. Rescheduling requests should be made as soon as possible and may be subject to the following:

• 30+ Days Notice: No additional fees, subject to availability
• 15-29 Days Notice: May incur a 10% rescheduling fee
• 8-14 Days Notice: May incur a 25% rescheduling fee
• Less Than 7 Days: Rescheduling may not be possible, and cancellation policies will apply

Weather and External Factors

For outdoor events, we understand that weather conditions may affect your plans. In cases of severe weather or other external factors beyond anyone's control:

• We will work with you to reschedule to an alternative date
• If rescheduling is not possible, our standard cancellation policy will apply
• We recommend considering weather backup plans during initial consultation
• Any additional costs for weather-related accommodations will be discussed in advance

Vendor and Material Commitments

Once we have committed to vendors or ordered materials for your event, these costs become non-refundable. This includes:

• Deposits paid to florists, rental companies, or other vendors
• Custom-ordered items that cannot be returned
• Personalized or monogrammed items
• Perishable items such as fresh flowers or food
• Items that have been customized to your specifications

We will always communicate these commitments clearly and obtain your approval before making non-refundable purchases.

Quality Assurance

We are committed to delivering high-quality services. If you are not satisfied with our work, please contact us immediately so we can address your concerns. We may offer:

• Corrections or adjustments to styling elements
• Partial refunds for services that did not meet agreed-upon standards
• Additional services to remedy any issues
• Full refunds in cases of significant service failures (evaluated individually)

All quality concerns must be reported within 48 hours of service completion to be eligible for consideration.

Payment Terms and Refunds

Our standard payment terms are as follows:

• Deposit: Typically 50% of total service fee, required to secure your event date
• Final Payment: Due 14 days before your event date
• Additional Services: Payment due upon completion or as otherwise agreed

Refunds will be processed according to the payment method used:

• Credit card refunds: 5-10 business days
• Bank transfer refunds: 7-14 business days
• Check refunds: 10-15 business days

Event Postponement

If you need to postpone your event due to unforeseen circumstances:

• Contact us immediately to discuss available options
• We will work to accommodate your new date based on availability
• Deposits may be transferred to the new date
• Additional costs may apply if the new date requires different pricing or materials
• If postponement is not possible, standard cancellation policies apply

Dispute Resolution

If you have concerns about our services or need to discuss a return or refund, please contact us directly. We are committed to resolving any issues fairly and promptly.

Our dispute resolution process:

• Step 1: Contact us with your concerns within the specified timeframes
• Step 2: We will review your request and respond within 5 business days
• Step 3: We will work with you to find a mutually acceptable solution
• Step 4: If we cannot reach an agreement, we may engage in mediation or arbitration as specified in our Terms of Use

Special Circumstances

We understand that life circumstances can change unexpectedly. In cases of:

• Medical emergencies
• Family emergencies
• Natural disasters
• Government-imposed restrictions
• Other extraordinary circumstances

We will work with you on a case-by-case basis to find a fair resolution, which may include full or partial refunds, rescheduling without fees, or other accommodations as appropriate.

Contact Us

If you have questions about this Return Policy or need to initiate a return or cancellation, please contact us at:

Email: info@vraxylonxunei.world
Address: 1205 Madison Avenue, New York, NY 10028, USA
Phone: +1 (212) 555-0194

We aim to respond to all inquiries within 24-48 hours during business days. For urgent matters related to upcoming events, please call us directly.

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes that affect your rights will be communicated through email or prominent notice on our website.

Your continued use of our services after changes to this policy constitutes acceptance of those changes. We encourage you to review this policy periodically.